Troubleshooting

Problem: Cannot connect to Hyperliquid

If you're having trouble connecting your Hyperliquid account:

• Verify API credentials are correct (check for typos or extra spaces)
• Check that API keys have trading permissions enabled
• Ensure your wallet has sufficient balance
• Verify your IP isn't blocked (if Hyperliquid requires IP whitelisting)
• Try regenerating API keys if connection issues persist
• Make sure you're using LIVE mode (not DRY mode) when testing connection

Problem: Sequences not opening

If sequences aren't opening when expected:

• Check that bot is active (use /status in Telegram or check dashboard)
• Verify you have sufficient balance/margin (DRY mode: $10,000 virtual balance, LIVE mode: check Hyperliquid balance)
• Check risk limits haven't been reached (daily loss limit, max exposure, max concurrent sequences)
• Ensure trading mode is set correctly (DRY vs LIVE)
• Verify you have a trading pair configured
• Check that you haven't hit the maximum concurrent sequences limit for your preset

Problem: Sequences closing unexpectedly

If sequences are closing before you expect:

• Check max loss limits - sequence closes automatically when max loss is reached
• Verify daily loss limit hasn't been reached (bot stops trading for the day)
• Review sequence history for closure reason and details
• Check if trailing stop was hit (if take profit was reached first)
• Ensure you understand your preset's max loss percentage

Problem: Signals not triggering

If your signals aren't opening sequences:

• Verify signal is enabled (check signal status in Signals page)
• Check cooldown period - signals won't trigger if still in cooldown
• Verify daily limit hasn't been reached (check signal statistics)
• Test signal conditions manually to see if they would trigger
• Check signal scope - global signals work for all pairs, per-pair signals only work for specific pair
• Ensure bot is active and monitoring the correct trading pair
• Verify signal conditions are realistic for current market conditions

Problem: Base size seems incorrect

If base order size doesn't match your expectations:

• Base size is auto-calculated based on preset, balance, and leverage
• Higher leverage = smaller base sizes for safety (leverage amplifies losses)
• Check that you have sufficient balance (DRY mode: $10,000, LIVE mode: check Hyperliquid balance)
• Review preset details for expected base size ranges
• If you set allocated trading capital, base size is calculated from that amount (not full portfolio)
• Base size may be reduced if you have many concurrent sequences (to fit within available capital)

Problem: Dashboard loading slowly

If the web dashboard is slow or not loading:

• Clear browser cache and cookies
• Check your internet connection
• Try refreshing the page
• Check browser console for errors (F12 → Console tab)
• Try a different browser or incognito/private mode
• Disable browser extensions that might interfere